At Reflect Brand, customer satisfaction is at the heart of our business. While we strive to deliver products that meet the highest quality standards, we understand that issues may occasionally arise. This Return & Refund Policy explains when and how returns and refunds can be requested, as well as the responsibilities of both Reflect Brand and our customers.

1. General Conditions

  • Returns and refunds are only applicable under specific circumstances outlined in this policy.

  • Customers are required to inspect products upon delivery while the courier is still present.

  • Failure to inspect the product at delivery will mean that the product is considered accepted in good condition, and refunds will not be issued, except in cases of manufacturing defects.

2. Eligibility for Refund

A refund may only be granted if:

  • The product arrives with a verified manufacturing defect.

  • The defect is reported to our customer service team within 48 hours of delivery.

  • Photographic or video evidence of the defect is provided along with a clear description.

  • The product is returned in its original condition and packaging.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Products not inspected at delivery and later claimed as defective.

  • Items that have been used, washed, damaged, or altered after delivery.

  • Items returned without prior approval from Reflect Brand’s customer service team.

  • Items categorized as non-returnable for hygiene, safety, or customization reasons.

4. Refund Method & Timeline

  • Once a refund is approved, it will be processed using the original payment method used during checkout.

  • Refund processing time may vary depending on your bank or payment provider, but generally takes 7–14 business days.

  • Shipping fees, handling fees, and any additional service charges are non-refundable, unless the return is due to a confirmed manufacturing defect.

5. Return Procedure

To request a refund, please follow these steps:

  1. Contact our customer service team within the required timeframe.

  2. Provide clear evidence of the issue (photos/videos).

  3. Await confirmation and return authorization from Reflect Brand.

  4. Ship the product back using the courier instructions provided.

  5. Once received and inspected, we will confirm eligibility for a refund.

6. Exchange Instead of Refund

  • In many cases, customers may choose to exchange the defective product rather than request a refund.

  • Exchanges are processed according to our Return & Exchange Policy and may involve additional delivery fees.

7. Responsibility for Return Shipping

  • If the refund is due to a confirmed manufacturing defect, Reflect Brand will cover the cost of return shipping.

  • If the refund request does not meet the outlined conditions, customers may be responsible for return shipping costs.

8. Contact Us

For refund requests or inquiries regarding this policy, please reach out to our support team:
📧 [your email/contact link]
📞 [your phone number if applicable]

Our mission is to handle all refund cases fairly, transparently, and in a timely manner to ensure your trust in Reflect Brand.